Refund policy

Last updated: October 14, 2026

Our 30-day guarantee

Try any FivaCore product for up to 30 days from the day it's delivered. If it isn't right for you, email us and we'll refund the first bottle of that product, even if you've opened it. You don't need to send anything back.

The guarantee covers one bottle (or container) of each product, once per customer and household.
Your request must reach us within 30 days of the delivery date shown in your tracking.
We refund the price you paid for that bottle, including tax and after any discounts. Original shipping charges aren't refunded.

Extra bottles of the same product

If you ordered more than one bottle of a product, any additional bottles that are still unopened and sealed can be returned for a refund within 30 days of delivery. Email us first and we'll send you the return address. Return postage is paid by you, and we refund each unopened bottle once it arrives. Opened additional bottles aren't refundable.

Damaged, defective or wrong items

If your order arrives damaged or defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund for the affected items. No return is needed.

Lost or undelivered orders

If your tracking hasn't updated for 7 days, or your order hasn't arrived 10 business days after it shipped, email us. We'll check with the carrier and, if the package is lost, send a replacement or a refund at no cost to you. Please contact us within 30 days of the estimated delivery date.

If a package comes back to us because the shipping address was incomplete or incorrect, or because it wasn't collected, we'll reship it once you confirm the address. A reshipping fee may apply.

Cancellations

Orders go to our fulfillment center quickly. If you need to cancel, email us as soon as possible, ideally within 2 hours of ordering. Once an order has been prepared for shipment it can't be canceled, but it's still covered by this policy after it arrives.

How to request a refund

Email support@fivacore.com with your order number and the product or products concerned.
For damaged or wrong items, include a photo.
We'll reply within 2 business days.

Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to show the credit.